Returns

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You can take your parcel to the post office and request a tracked delivery service. For larger parcels, you may find it cheaper to use an online service such as Parcels2Go. Use a service offering adequate compensation – this will ensure that you are covered in the unlikely event of your parcel going missing in transit. Make sure you keep the postal receipt as it will ensure you are covered in the unlikely event of your parcel going missing in transit – Oakfield Saddlery Ltd cannot be held responsible for any returns lost in the post.

This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or wrongly described.

For the return of goods other than those reported as damaged on delivery or goods sent incorrectly, the cost of returning the goods will be at your own expense. Initial charges for shipping to U.K and EU addresses will be refunded. The cost of shipping to other destinations may be refunded in accordance with relevant legislation.

We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent.

Please note unworn items must be accompanied by the original packaging and must have the original tags included. Please ensure any footwear is returned in the original packaging.

Any goods returned should be unused and in a saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder

Exchanges

Please indicate what product and size you would like by indicating the product code and size on the returns slip. If your new exchange item is cheaper than your original purchase, we will automatically refund you the difference. If your new exchange is more expensive than your original purchase, we recommend that you request a full refund for the original item, and then place a new order for the replacement item. In the unfortunate occasion that the item you would like to exchange for is out of stock, we will automatically send you a refund.

Once your return has made its way back to us, please allow us up to 5 working days to begin to process a refund or exchange. If you have mislaid your receipt - Don’t worry. Simply attach a covering letter with your name, full address and your requirements.

Sending it back to us?

Oakfield Saddlery
Stanifield Lane
Farington
Preston
PR25 4UA
UK

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Customer Testimonials

Just what I needed. The donkeys have broken all their plastic buckets so rubber ones are much better. I like the fact they're recycled from tyres too. Very well packaged and delivery was quick.

Steven

Delighted with these tops. Lovely quality and the motif is beautiful, very tactile and certainly great value. My grand daughters who are horse mad, will love these. Thank you Oakfield Direct!

Melanie

Very very pleased with these jodhpurs , fit, look and feel lovely . Will be buying some more in the future :)

Tina

A really lovely pair of riding boots, brought for my daughters birthday - I think I would be happy with a pair myself, lovely, thank you!

Michelle

I placed an order via the internet on Tuesday afternoon and the boots were delivered on Thursday evening. Great value and quick service, thank you.

Lesley

I am a great fan of Sherwood waterproof clothing. I ordered the wrong size coat, Contacted Oakfield who replaced my order promptly and with no hassle. I will have no hesitation in using Oakfield in the future. They are a Great company, they provide great products with truly 5 Star Service. Well done Oakfield.

Allan

My order arrived within 3 days....just in time to be tested by our latest storms. This coat is fully waterproof with a hood which has a snug fit and defies the strongest winds as recently experienced in the south west. The length is perfect to cover the top of my wellies. The coat is made of light material which seems to be breathable. This coat is EXCELLENT!

Pascale

Great service and will certainly use Oakfield again !

Alan

Product ordered was exactly as described and arrived well before the estimated delivery date. Im very pleased to recommend Oakfield and will happily buy from them again. Thanks Guys.

Susan

Excellent service from Oakfield, rug exactly as described, good on my welsh pony as high on the neck and a well fitting cosy rug.

Margaret

Hassle free online ordering with quick dispatch and prompt standard delivery during busy Christmas period.

Deborah