Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You can take your parcel to the post office and request a tracked delivery service. For larger parcels, you may find it cheaper to use an online service such as Parcels2Go. Use a service offering adequate compensation this will ensure that you are covered in the unlikely event of your parcel going missing in transit. Make sure you keep the postal receipt as it will ensure you are covered in the unlikely event of your parcel going missing in transit Oakfield Saddlery Ltd cannot be held responsible for any returns lost in the post.
This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or wrongly described.
For the return of goods other than those reported as damaged on delivery or goods sent incorrectly, the cost of returning the goods will be at your own expense. Initial charges for shipping to U.K and EU addresses will be refunded. The cost of shipping to other destinations may be refunded in accordance with relevant legislation.
If an incorrect/faulty item has been sent we will happily refund the cost of your postage of the item and send out a replacement on receipt of your return.
Please note unworn items must be accompanied by the original packaging and must have the original tags included. Please ensure any footwear is returned in the original packaging.
Dog/Horse rugs will need to be hair free and if a fault is found during the guarantee period will need to be returned clean for health and safety reasons.
Any goods returned should be unused and in a saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder
Please indicate what product and size you would like by indicating the product code and size on the returns slip. If your new exchange item is cheaper than your original purchase, we will automatically refund you the difference. If your new exchange is more expensive than your original purchase, we recommend that you request a full refund for the original item, and then place a new order for the replacement item. In the unfortunate occasion that the item you would like to exchange for is out of stock, we will automatically send you a refund.
Once your return has made its way back to us, please allow us up to 5 working days to begin to process a refund or exchange. If you have mislaid your receipt - Dont worry. Simply attach a covering letter with your name, full address and your requirements.
Sending it back to us?