We aim to deliver your order right away. We will normally send your order to you during the course of the next business day. International orders are generally received in under 7 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Click & Collect
If you are wanting to collect your order from our store we now offer a Click & Collect service. Please select Click & Collect at checkout and allow 24 hours from placing your order to collection. You will receive an email confirmation when it is ready to collect.
Free Delivery Over £50
Oakfield offers a free carriage service for all orders over £50 to any address on the UK Mainland.
|CLICK & COLLECT FROM STORE||FREE|
|1-2 Working Day Delivery||£5.95|
|Standard UK Delivery (3-5 days)||£3.95|
|UK Non-Mainland Delivery (3-5 days)||£8.95|
|European Delivery (2-5 days) Zone 1||10.95|
|European Delivery (5-7 days) Zone 2||£14.95|
Next Working Day Delivery
Orders must be placed before 2pm for same day despatch. Delivery times are displayed at checkout.
|Destination Title||Countries Included|
|Zone 1||Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Portugal, ROI, Spain, Sweden, Switzerland.|
|Zone 2||Bosnia & Herzegovina, Czech Rep, Estonia, Monaco, Slovakia, Slovenia.|
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You can take your parcel to the post office and request a tracked delivery service. For larger parcels, you may find it cheaper to use an online service such as Parcels2Go. Use a service offering adequate compensation - this will ensure that you are covered in the unlikely event of your parcel going missing in transit. Make sure you keep the postal receipt as it will ensure you are covered in the unlikely event of your parcel going missing in transit - Oakfield Saddlery Ltd cannot be held responsible for any returns lost in the post.
This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or wrongly described.
For the return of goods other than those reported as damaged on delivery or goods sent incorrectly, the cost of returning the goods will be at your own expense. Initial charges for shipping to U.K and EU addresses will be refunded. The cost of shipping to other destinations may be refunded in accordance with relevant legislation.
If an incorrect/faulty item has been sent we will happily refund the cost of your postage of the item and send out a replacement on receipt of your return.
Please note unworn items must be accompanied by the original packaging and must have the original tags included. Please ensure any footwear is returned in the original packaging.
Dog/Horse rugs will need to be hair free and if a fault is found during the guarantee period will need to be returned clean for health and safety reasons.
Any goods returned should be unused and in a saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder
Please indicate what product and size you would like by indicating the product code and size on the returns slip. If your new exchange item is cheaper than your original purchase, we will automatically refund you the difference. If your new exchange is more expensive than your original purchase, we recommend that you request a full refund for the original item, and then place a new order for the replacement item. In the unfortunate occasion that the item you would like to exchange for is out of stock, we will automatically send you a refund.
Once your return has made its way back to us, please allow us up to 5 working days to begin to process a refund or exchange. If you have mislaid your receipt - Don't worry. Simply attach a covering letter with your name, full address and your requirements.
Sending it back to us?
Please use the following returns address:-
EASY RETURNS (U.K. Only)
You can take your parcel to the Post Office and request a tracked delivery service. For lager parcels, you may find it cheaper to use another service such as Parcels2Go. Alternatively you can purchase a pre paid Parcelforce returns label from Oakfield for just £5.95. Just click here https://www.oakfield-direct.co.uk/gifts-c59/uk-mainland-parcelforce-returns-label-p7366 and follow the instructions.
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which is the industry leader in secure internet transactions.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL (secure sockets layer) technology. No cardholder information is ever stored or passed unencrypted and all messages from SagePay are signed using MD5 (message digest 5) hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.
We accept all major credit and debit cards which are processed by SagePay. We also accept payments via your Paypal or Amazon accounts. To help you keep track of your account activity, PayPal and Amazon send an email confirmation of every account transaction. For more information visit their respective websites www.paypal.co.uk, www.Amazon.co.uk.
At no point during any part of your transaction do we store any card details.
No personal details are passed on to anyone. The exception to this is to enable your delivery to be made by one of our delivery partner companies.