Click and Collect
FAQ's
When can I collect my order?
This service can take upto 24 hours for your item to be ready. You will receive an email from us when your order is ready to collect from our superstore. Please do not travel to collect until you have received this.
What do I need with me to collect my order?
You will require your order reference number (WEB0000) found on your booking confirmation email. You must bring this with you either in printed form or on your smartphone.
Can someone collect my order for me?
Yes, they will need your order reference number found on the confirmation email along with their ID as they will be required to provide name and contact information upon collection. Please ensure they have your order reference number prior to collection.
I am unable to collect my order now, can I have it posted instead?
Yes, please call our store on 01772 421999 and we can amend your order and take payment over the phone for the delivery. This is only possible on postable items. We have items on our website that are unable to post due to size/weight, these items are marked with a blue banner.
